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Philips: Products & Services

Philips is a very well-known company which produces and sells electronics, lighting and health care products. A listing of all the categories of products which are available on the website can be found below:

Philips: Company Background

Philips was founded in 1891 in Eidhoven, in the Netherlands, by Gerard Philips and Frederik Philips. The company's headquarters are in Amsterdam. Furthermore, Frans van Houten is the current CEO and Jeroen van der Veer is the Chairman of the Supervisory Board. Philips is organized in 3 divisions: Philips Lighting, Philips Consumer Lifestyle and Philips Healthcare. The company managed to have in 2010 revenue of $25.41 billion, making it of of the largest electronics companies worldwide. 

Philips: Customer Feedback & Reviews

Philips has a good reputation for the quality of its products. Customers appreciate the well-built devices and their operation. Given that Philips produces such a wide variety of electronics, customers' opinions also vary, so there is always someone who will have less positive assessment. Overall, people are pleased by the fact that Philips products are reliable. On CNET, Philips devices usually have 3 to 4 stars (out of a maximum of 5 stars). Here is a review made by CNET editors for Philips Fidelio L1 headphones:

"The Philips Fidelio L1 headphones' performance, build quality, and comfort place them in the top ranks of $300 full-size headphones. For the price, the Fidelio L1s far outclass most competing sets in terms of build refinement and sound, and I recommend this model to anyone looking for a boost in audio hardware." - CNET Editior Steve Guttenberg, March 2012.

On Amazon, customers generally rate Philips devices from 3 to 5. Below are some reviews from clients who bought Philips Sonicare HX6972/10 FlexCare Plus Rechargeable Electric Toothbrush:

  • "This model (HX6950) is currently the ultimate rechargeable toothbrush that dental offices seem to recommend (or at least have coupons for). I've noticed less plaque build-up and healthier gums ever since I started using the older model (HX6930) a few years ago." (Source)
  • "I am thoroughly impressed with the Philips Sonicare FlexCare Plus. I was somewhat skeptical about what to expect from a teeth cleaning system promising such great things, and the price also caused me some hesitation. On the whole, however, this toothbrush delivers as advertised." (Source)
Philips: Business Credibility & Trustworthiness

In 2011, Philips raked the 5th place in Greenpeace's Guide to Greener Electronics. Moreover, their products appear in many publications and are frequently covered in major media outlets all over the world. Basically, almost everyone has read about, heard about or bought some Philips device. Some Philips divisions have BBB accreditation and others not. For example Philips Lifeline is BBB accredited since 2002, but Philips Electronics North America Corporation is not accredited. One important aspect which has to be mentioned is that this accreditation is not mandatory.

Philips: Website Popularity & Google Ranking

Alexa lists Philips' on-line store at a global traffic rank of 509,929 and a U.S. rank of 37,160. In addition, the site has a Google PageRank of 6 out of a maximum of 10, which means it's among the most popular websites. Compete doesn't offer any valid ranks because its sample data for this site is too small. 

Philips: Social Media Presence

Philips has on its Facebook account 103,000 likes. They are still at the beginning with their global Philips Twitter account which only has 1,357 followers, whereas Philips Lighting has 10,698 followers and 6,077 tweets and Philips Netherlands has 7,748 followers and over 3000 tweets. On Google+, Philips has 36198 plus ones. Besides this, their YouTube channel has 1,352 uploaded videos, 2572 subscribers and 7,351,077 views.

Philips: Website Security & Safety

Philips's store uses https connection on pages which collect payment information. The connection is secured using SSL encryption, which is the industry standard. The VeriSign seal can be found on the site and certifies the site's security. In addition, Google SafeBrowsing states that the website is non-suspicious and that it doesn't host malicious software.

Philips: Pricing & Packages

Philips provides high quality products which means that the prices are not exactly the lowest ones. Nevertheless, the prices reflect the reliability of Philips devices and are not by any means exaggerated. They are competitive for their quality range. The following selection of products can give an idea regarding the prices of Philips devices:

  • iPod/iPhone docking speaker with Bluetooth - $199.99
  • FlexCare 3 modes rechargeable sonic brush - $169.99
  • Dect baby monitor - $149.99
  • Pro bread styler and shaver - $79.99
Philips: Shipping Rates & Policies

The Philips on-line store delivers only within the 48 contiguous US. Furthermore, delivery to PO boxes and BFPO is not supported. All the available delivery methods and their rates are listed below:

  • Standard Ground, 5-10 business days - $12.85
  • 2nd Day Air, 2-3 business days - $21.90
  • Next Day Air, 1-2 business days - $27.45 
Philips: Payment Methods Accepted

The Philips online store accepts the following credit cards: Visa, MasterCard, American Express, Discover and Diner's Club. Visa and MasterCard debit cards are can also be used. Fortunately, PayPal is available as an alternative payment method, which adds another layer of security. No other payment methods are available at the moment.

Philips: Returns, Refunds & Exchange Policy

Customers can return the orders to Philips within 30 days from the delivery. A refund is issued as soon as the returned item is received. The customer will get the refund in maximum 10 days. The return delivery is free with FedEx, in the case when the item was delivered damaged or defective, otherwise shipping charges do apply. In order to claim a refund, the client has to call 1-866-309-3263 between 8:00 AM CST and 8:00PM CST Monday to Friday and a Return Merchandise Authorization will be provided.

Philips: Product images & screenshots
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